AirTalk Wireless is one of the most generous and popular Lifeline and Affordable Connectivity Program (ACP) providers in the country. Through the support of government funds, eligible low-income customers can receive free monthly phone and wireless services with free talk, text, and high-speed data on a reliable nationwide network. Qualifying clients can also receive a free smartphone of their own choosing and purchase a tablet with a huge ACP discount.
However, even the best carriers can sometimes have issues with their services or devices. If you are wondering ‘Why is my AirTalk Wireless not working?’, you’ve come to the right spot, as we will help you overcome any AirTalk Wireless issues you may have.
Issue Number One: My AirTalk Wireless Services Are Not Working – What to Do?
If you have an active AirTalk account (your AirTalk government assistance program application has been approved), an AirTalk SIM card (which you have received from AirTalk), and an AirTalk free phone or tablet (either purchased directly from AirTalk or you brought your own compatible device) and your AirTalk monthly service doesn’t work (or at least not properly), you can try the following:
- If you have brought your own device, make sure that it is compatible with AirTalk’s services. Check your phone’s compatibility at airtalkwireless.com/byop.
- If you haven’t done so already, activate the device. To do so, charge it fully, turn it off, locate its SIM card slot, pop out the SIM card in the right size to fit your phone’s slot from the AirTalk SIM card kit, and carefully insert the SIM card into the device’s SIM card slot. Make sure the SIM card is not dirty or dusty and that the metal contact chip is facing the right way. The SIM card should fit perfectly. Then, turn the device on and activate the SIM card. To do so, you must visit airtalkwireless.com/active-my-sim-card, enter your phone number and SIM card number, and press ‘Submit’. You should receive a text message welcoming you to AirTalk’s network. Check whether or not you can use the services by trying to place a call or using the data.
- If your AirTalk services are still not working, you may be located in an area where AirTalk has poor coverage. If so, simply move to an area with a stronger signal. Find an area with a strong signal at airtalkwireless.com/check-coverage. In case the signal is interfered with by the weather, terrain, physical obstruction, network congestion, or a similar factor, you may try to resolve them (move away from a tall building that may be blocking the network) or you will simply have to wait for the issue to pass.
- You may also wish to check other basic things. Make sure to turn off the phone’s airplane mode, turn on your network connection, and turn on your phone’s mobile data. You can restart your network by restarting the device.
- Make sure you haven’t reached your monthly data limit. If so, you can top it up.
- Finally, change your APN settings. APN is an abbreviation that stands for Access Point Name settings. These are the configuration settings that enable your mobile device to connect to a carrier’s network, which enables you to use your monthly services. In case your APN settings are not correct, you may only receive limited data speeds. See how to reset your AirTalk Wireless APN settings in the section below.
- Finally, if nothing else works, make sure to contact AirTalk’s customer support service.
If you need more information AirTalk Wireless Free iPhone
How to Reset My AirTalk Wireless APN Settings
If you have an Android phone, go to your phone’s menu, open Settings, Wireless & Networks, Mobile Networks, and select Access Point Name. Then, select to add a new APN and type in the exact information as seen below:
- Name: AirTalk
- APN: Reseller
- Proxy: (leave blank)
- Port: (leave blank)
- Username: (leave blank)
- Password: (leave blank)
- Server: (leave blank)
- MMSC: http://mmsc.mobile.att.net
- MMS Proxy: proxy.mobile.att.net
- MMS Port: 80
- MCC: 310
- MNC: 410
- For Authentication Type: (leave blank)
- For the APN Type: default, supl, mms, fota
- APN Protocol: IPv4/IPv6
Save the settings at the end and restart your phone.
If you have an iPhone, follow these instructions:
- Visit airtalkwireless.com/apn-setup and press ‘For iPhone Phones’.
- Download a profile by pressing the provided link.
- You will then see the message Profile downloaded or Enroll in (organization name).
- Install the profile by opening the Settings app, tapping Profile downloaded or Enroll in (organization name), and pressing Install.
- Then, follow the on-screen prompts.
To reset your APN settings on your iPhone manually, go to Settings, choose Cellular, Cellular Data Options, Cellular network or Settings, Mobile Data, Mobile Data Options, and finally select Mobile Data Network. Enter these settings:
- APN: Reseller
- Username: (leave blank)
- Password: (leave blank)
Save the settings at the end and restart your phone.
Issue Number Two: My AirTalk Wireless Device is Not Working – What to Do?
In case your AirTalk phone is not working, you have up to 15 days from the delivery date to return any defective device or accessories to AirTalk and if the company determines that the damage wasn’t caused by improper use, they will exchange the device/accessory for a replacement one at their own discretion.
You may also be able to use your one-year manufacturer’s warranty, which only covers malfunctions that were not caused by improper use within the first year of use.
To get a replacement device, contact the company’s customer support at +1 (855) 924-7825.
What If I Have Any Other AirTalk Wireless Issues?
If any of the issues described above persist or if you have a different AirTalk Wireless issue, make sure to contact the company’s customer support service. You can do so by phone at +1 (855) 924-7825, via mail at [emailprotected], through an online form at airtalkwireless.com/contact, or via chat on the company’s official website. AirTalk Wireless’s customer support service is available Monday to Friday from 8 AM to 8 PM CST.
In case you also need information AirTalk Wireless Replacement Phone
Tags: AirTalk WirelessAirTalk Wireless PhoneAPN Settings
